What should our first electronic payslip pilot test?
Pilot the complete workflow and deliberately test an error as well as a successful send.
Read caseCUSTOMER NEEDS & DECISIONS
Corrections & exceptions: customer cases and practical decisions
Identify the original batch and relevant state before evaluating a correction or failed route.
1 articlesPublished guidance
The operating question
A correction or access failure is a branching workflow. These cases preserve the relevant original batch, access route or statement state rather than assuming that one operation behaves the same before and after acknowledgment.
What to carry into your evaluation
Use harmless test data to identify what actually failed and what result was observed. A working alternate route is not proof that the original route was repaired. Confirm the intended configuration.
Continue with a decision guide
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YOUR NEXT STEP
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